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Nutrivy Refund Policy

Some information about our Delivery, Order Cancellation and Nutrivy Refund Policy (click each term to expand)

If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible.

UK delivery is £1 for any orders under the value of £10 and free thereafter.
We are not responsible for any tax, duty or customs charges you may incur in your country.
We aim to dispatch all orders within 48 hours of the order being placed.

Delivery times may be affected if there are stock availability problems or other unforeseen circumstances.

A Delivery Note detailing the products supplied by Nutrivy UK Ltd will be stored in one of your delivered parcel/s, and this is your proof of delivery.

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the products, the courier will retain the products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.

The courier will only attempt to deliver the products on up to two separate days, after which a further delivery charge may become payable.

The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.

Cancellation, returns and refunds policies

You may cancel your order at any time until seven days after the goods are received, but you will be liable for the initial delivery cost. You will be responsible for returning the products to us at your own cost.

The goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your order by emailing our Customer Services on hello@nutrivy.co.uk.

You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.

All credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

We will provide a full refund of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us. We will arrange this as necessary.

On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your order.

Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of delivery.



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